Terms & Conditions
Effective Date: August 31, 2026
Table of Contents
Definitions
Scope of Services
User Eligibility & Account Responsibilities
Shipment Acceptance & Restrictions
Packaging & Labeling Requirements
Pickup, Transport & Delivery
Risk of Loss, Title Transfer & Inspection
Liability Limitations
Insurance & Declared Value
Prohibited Items
Fees, Billing & Payment Terms
Fraud Prevention & Security Measures
Data Usage & Privacy
Indemnification
Limitation of Actions & Claims Process
Force Majeure
Governing Law
Mandatory Arbitration & Class‑Action Waiver
Subsidiary & Affiliate Protections
Modifications to Terms
Severability
Contact Information
1. Definitions
“Postidal Inc.” includes all subsidiaries, affiliates, divisions, contractors, franchisees, and related entities, collectively referred to as “Postidal Entities.” “Customer” includes any sender, recipient, account holder, or third party using Postidal services.
2. Scope of Services
Postidal provides nationwide package pickup, transport, logistics, and delivery. All services are subject to operational capacity, regulatory compliance, and safety requirements.
3. User Eligibility & Account Responsibilities
Customers must provide accurate information, maintain secure account credentials, and comply with all applicable laws. Postidal may suspend or terminate accounts for misuse, fraud, or non‑payment.
4. Shipment Acceptance & Restrictions
Postidal may refuse or cancel shipments that are illegal, hazardous, improperly packaged, or pose safety risks. Compliance with DOT, TSA, USPS, FAA, and state regulations is mandatory.
5. Packaging & Labeling Requirements
Customers are solely responsible for proper packaging. Postidal is not liable for damage caused by inadequate packaging, improper labeling, or failure to follow guidelines.
6. Pickup, Transport & Delivery
Delivery times are estimates only. Postidal may attempt delivery multiple times or hold packages for pickup. Unclaimed packages may incur storage fees or be deemed abandoned.
7. Risk of Loss, Title Transfer & Inspection
Risk of loss transfers to the Customer when Postidal accepts the shipment for transport. Customers must inspect packages immediately upon delivery and report issues within 90 days.
8. Liability Limitations
Postidal’s maximum liability is not higher than the item’s purchased value, unless additional declared value is purchased. Postidal Entities are not liable for consequential or punitive damages, lost profits, delays caused by weather or regulatory inspections, improper packaging, or acts of God.
9. Insurance & Declared Value
Customers may purchase additional declared‑value coverage. Declared value is not insurance and does not guarantee replacement cost.
10. Prohibited Items
Postidal prohibits hazardous materials, illegal goods, perishables requiring refrigeration, cash, jewelry, or high‑value items without declared value.
11. Fees, Billing & Payment Terms
All fees must be paid before shipment unless otherwise agreed. Postidal may withhold delivery for unpaid balances.
12. Fraud Prevention & Security Measures
Postidal may verify identity, require signatures, use GPS tracking, and cooperate with law enforcement. Suspicious activity may result in cancellation or legal action.
13. Data Usage & Privacy
Postidal may use shipment data for operational purposes, fraud prevention, and regulatory compliance. Data is handled in accordance with applicable privacy laws.
14. Indemnification
Customers agree to indemnify Postidal Inc. and all subsidiaries against claims arising from illegal shipments, improper packaging, misuse of services, or customer negligence.
15. Limitation of Actions & Claims Process
Claims must be submitted within 90 days of delivery. Legal actions must be filed within one year of the event giving rise to the claim.
16. Force Majeure
Postidal is not liable for delays or failures caused by events beyond its control, including natural disasters, labor strikes, or government actions.
17. Governing Law
These Terms are governed by the laws of the State of New York, unless federal law requires otherwise.
18. Mandatory Arbitration & Class‑Action Waiver
All disputes must be resolved through binding arbitration. Customers waive the right to participate in class actions or collective lawsuits.
19. Subsidiary & Affiliate Protections
All Postidal Entities benefit from the liability limitations and dispute‑resolution provisions in these Terms. Claims must be directed to Postidal Inc. as the primary contracting entity.
20. Modifications to Terms
Postidal may update these Terms at any time. Continued use of services constitutes acceptance of updated Terms.
21. Severability
If any provision is invalid, the remaining provisions remain enforceable.
22. Contact Information
Postidal Inc. – Legal Department Email: legal@postidal.com